Making A Complaint About Our Fundraising

We care what you think!  We only exist because of public donations. So our supporters deserve the highest standards from us in everything we do.

That's why, just as we've promised to protect animals from cruelty and neglect, we also promise to treat you with respect and integrity. And if you ever have any concerns about the way we work, we'll take them seriously.

 We follow the Fundraising Regulator’s strict Code of Fundraising Practice. And we have also made our own pledge: to treat the public with respect, fairness, honesty and clarity.  

•  Our fundraising promise to you:

• We are committed to high standards

• We are honest and open

• We are clear

• We are respectful

• We are fair and reasonable

• We are accountable

• We're determined not to let you down.

But mistakes can happen. So if you are ever unhappy with anything we’ve done while fundraising - please tell us. We'll do our very best to investigate your complaint and resolve it swiftly. 

 Our Fundraising Complaints Procedure

We have a dedicated procedure for responding to any complaints about our fundraising. We'll acknowledge all complaints within 10 working days, and give a more detailed response (if needed) within 30 working days.

 We're usually able to resolve any concerns. But if you're not entirely happy with the way we've handled yours, you can make a further complaint to the RSPCA National Society or to the Fundraising Regulator.

 We value your feedback and take every comment seriously. The better we serve you, our supporters, the better we can serve the animals we're here to help.

 Please contact us:

By letter to: The Branch Secretary, RSPCA Darlington and District Branch, PO Box 200, Richmond, North Yorks, DL10 9DN.

By email: secretary@rspca-darlington.org.uk